Refund Policy and Cancelation
SHOP LARGE REFUNDS POLICY
Our store provide 30 days refund guarantee policy for retail items, if an item is damaged or unusable, in this case we require to send us an image of the damaged item to email@example.com. Then we will re-send you a new item or we will provide a full refund. If customer wants to return an item: item has to be unopened, unused, and in original package . In order to receive a full refund: first customer have to contact us firstname.lastname@example.org or call us at 1-800-261-3520.
Buyer pays for return shipping. 20% restocking fee may apply
Customer have to send us back the item which customer purchased from our store, customer have to send the item to the address which will be provided from our customer support center. We will notify the customer and we will provide an exact return address for the item. Then, customer must provide proof of shipping label to our customer support center e-mail: email@example.com.
After receiving the item, we will inspect the item for damages or any use. Then we will provide a refund to the customer. If customer refuses or did not send the item which customer purchased from our store in 30 days, we cannot provide refunds after 30 days since the item was purchased. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If your package is lost, we will replace it!
If your item which you will receive, will be broken or unusable condition! We will replace it! If accidentally our shipping department sends you the wrong item, please contact us via email: firstname.lastname@example.org. !
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If a customer returns the item! Customer must pay return shipping cost, if a refund will be requested by buyer. Return address has to obtain from our customer support center only!
Buyer responsible for paying shipping costs for returning the item, IT'S CUSTOMER RESPONSIBILITY. The shipping cost is non-refundable. If buyer receive a refund, the cost of returning shipping will be deducted from buyer refund.
If a customer provided wrong address! Is not our responsibility, in this we do not provide refunds, where you will need to pay for re-shipping, then we will re-send the item.
If a customer ordered wrong item, wrong size, or wrong color; we don’t take responsibility for that.
If you if customer "change their mind" when the item was shipped, we don’t take responsibility for that,
If customer got the FREE item, and paid only for shipping and handling, we do not provide refunds! On retail items we provide 30 days refund.
If you broke the item when you was using, the customer takes responsibility.
Depending where the buyer lives, the time may take for the exchange of the product or refund to complete may vary. Please allow certain business days to complete any exchange or refunds.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Please send to our warehouse location, where the address will be send it to you based on your living location. We will send you information and address of one of the our warehouses in the United States, Asia, or Europe
Please don’t forget to attach the original copy of a receipt or proof purchasing.
If any questions, please email us at email@example.com
Any item not in its original condition, damaged or missing parts will not be accepted by our warehouse. Any item that is returned more than 30 days after delivery will not be accepted.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
SHIPPING AND SERVICING POLICY
DELIVERY AND ORDERS PROCESSING TIME, SHIPPING- DELIVERY TRANSIT TIMES
Our store offers fast shipping to worldwide. In most cases or for most of the items shipping is free worldwide.
Orders typically take 2-3 business days to process, before they will be shipped – excluding weekends and holidays. During the holidays, processing times may take up to 5 business days. Once order will be on shipping-delivery process, we will inform you via email, where we will send you the shipping tracking number. If you didn't get any info's about your order, please feel free to contact our customer service. Orders may be delayed for reasons, if delivery address is a unavailable or incorrect. If no contact number, or contact number is incorrect. If product out of stock. If the order is pending a credit approval and verification of the payment.
Transit Times to United States: 7- 24 Business days
Transit times to International: 14 - 32 Business days
Orders may be delayed for several reasons:
1. Delivery Address is a unavailable address.
2. No contact number Or contact number is incorrect
3. Product current is out of stock.
4. The order is pending a credit approval and verification.
We ship all our orders within 48 hours of payment confirmation. If your order is late it is possible that we were not able to authorize your payment for 1-3 days. In this case, the delivery date will extend from 1-3 days. We will notify you if we were unable to authorize your payment.
The order delivery times are expressed in business days. Weekends (Saturdays and Sundays) are not business days. For example, if you selected free 10-15 business days shipping, that could mean up to 3 weeks delivery time. If your order is late more than 5 business days, please contact email@example.com, and we will help you resolve the issue immediately. Please contact us via email at firstname.lastname@example.org, if there are any questions.
CANCELLATIONS FROM SELLER
If an item sells out or will be out of the stock and we may need to cancel your order. If for any reason your item is unavailable, we will notify you by email and you will be refunded in full.
RETURNS OR CANCELATION OF THE ORDER
If you want to cancel your order, please contact our customer service after you order within 7 hours, before item will be sent to the shipping department. We will not be able to cancel orders, after 7 hours of purchasing. And 10% non-refundable credit card charge is deducted from the credit amount.
Please call us at 1-800-261-3520
by emailing at email@example.com
All exchange or return products, must keep their original package, unopened condition, not worn, altered or washed, with all tags attached. If your product is defective or doesn't work properly, let us know and we will send you a replacement one. Then please contact our customer service via email within 3 days when you receive your item. If you have any questions, please email to our customer support center at firstname.lastname@example.org
Our policy of accepting returns for exchange or refund for the following reasons is: shipping errors, damaged items, and dissatisfaction (please see details)."Dissatisfaction" is: where we as seller allow for the buyer change size of the product or color of the product or exchange other style within 3 days, please send us your name and order confirmation number if you want to exchange different size or color. If the other item price is higher, you need to pay the extra fee and also have to pay restocking fee, shipping fee. If return item, shipping costs, restocking fee and a 20% non-refundable credit card charge is deducted from the credit amount.
You, as a buyer will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If the item you received is faulty, please follow this procedure: contact our support center by emailing to email@example.com, and provide your order number, name, address, details of the product (quantity, color, model), and the reason for return. Please attach a photo of the faulty item clearly showing the fault. We will reply within 72 hours to solve your request.
If you received defective or a product which damaged, or product which is not working properly, please contact us and let us know in 1 business days via email firstname.lastname@example.org.
Depend on the product you purchased, we will send you information and address of one of the our warehouses in the United States, Asia, or Europe.
After receiving information, please send all damaged and defective products to the warehouse address. Which you will receive from our support center. If any questions, please email us at email@example.com
DELIVERY FAILED ATTEMPT
If the postal service has attempted to deliver your package, but was unable to do so the post will try to deliver again at the same address the following day or will leave a notice and you will be required to pick up the package from your local post office. If the courier was unable to deliver the package 3 times, the order will be returned to us. In this case, we can resend the package to you. Please note, however, that this does not make the order eligible for a refund as we cannot control whether the addressee picks up the package.
TRACKING OF THE ORDER?
You can track your order via tracking number, when your item has been shipped we will send you an e-mail with the tracking number, and website of the shipping company where you can check the status of the delivery time. If your tracking number doesn’t provide any status of your delivery time, please don’t worry. Sometimes it may take up to 5 business days for the tracking system to reflect any changes in the status of your package. In particular, if you have recently ordered and received your tracking number the system may not yet reflect the new status of your order. Therefore, we kindly ask all customers to allow at least 5 business days from the date of package shipment before contacting us about a non-functioning tracking number.
For ALL RETURNS- Buyer Must Pay for Return!Buyer pays for return shipping. 20% restocking fee may apply
*** No refunds on FREE items***
We will accept returns, buyer must shipped to the address we will provide!