Shipping & Servicing Policy
DELIVERY AND ORDERS PROCESSING TIME, SHIPPING- DELIVERY TRANSIT TIMES
Our store offers fast shipping to worldwide. We use FedEx, E-pack, UPS & USPS.
Orders typically take 2-3 business, before they will be shipped – excluding weekends and holidays. During the holidays, processing times may take up to 5 business. Once order will be on shipping-delivery process, we will inform you via email, where we will send you the shipping tracking number. If you didn't get any info's about your order, please feel free to contact our customer service. Orders may be delayed for reasons, if delivery address is a unavailable or incorrect. If no contact number, or contact number is incorrect. If product out of stock. If the order is pending a credit approval and verification of the payment.
Transit Times to United States: 7- 24 Business days
Transit times to International: 14 - 32 Business days
Orders may be delayed for several reasons:
1. Delivery Address is a unavailable address.
2. No contact number Or contact number is incorrect
3. Product current is out of stock.
4. The order is pending a credit approval and verification.
We ship all our orders within 48 hours of payment confirmation. If your order is late it is possible that we were not able to authorize your payment for 1-3 days. In this case, the delivery date will extend from 1-3 days. We will notify you if we were unable to authorize your payment.
The order delivery times are expressed in business days.Weekends (Saturdays and Sundays) are not business days. For example, if you selected free 10-15 business days shipping, that could mean up to 3 weeks delivery time. If your order is late more than 5 business days, please contact firstname.lastname@example.org, and we will help you resolve the issue immediately. Please contact us via email at email@example.com, if there are any questions.
CANCELLATIONS FROM SELLER
If an item sells out or will be out of the stock and we may need to cancel your order. If for any reason your item is unavailable, we will notify you by email and you will be refunded in full.
RETURNS OR CANCELATION OF THE ORDER
If you want to cancel your order, please contact our customer service after you order within 3 hours, before item will be sent to the shipping department. We will not be able to cancel orders, after 3 hours of purchasing. And 10% non-refundable credit card charge is deducted from the credit amount.
All exchange or return products, must keep their original package, unopened condition, not worn, altered or washed, with all tags attached. If your product is defective or doesn't work properly, let us know and we will send you a replacement one. Then please contact our customer service via email within 3days when you receive your item. If you have any questions, please email to our customer support center at firstname.lastname@example.org
Our policy of accepting returns for exchange or refund for the following reasons is: shipping errors, damaged items, and dissatisfaction (please see details)."Dissatisfaction" is: where we as seller allow for the buyer change size of the product or color of the product or exchange other style within 3days, please send us your name and order confirmation number if you want to exchange different size or color. If the other item price is higher, you need to pay the extra fee and also have to pay restocking fee, shipping fee. If return item, shipping costs, restocking fee and a 20% non-refundable credit card charge is deducted from the credit amount.
You, as a buyer will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If item which you received is faulty, please follow this procedure: contact our support center by emailing to email@example.com, and provide your order number, name, address, details of the product (quantity, color, model), and the reason for return. Please attach a photo of the faulty item clearly showing the fault. We will reply within 72 hours to solve your request.
Please call us at 1-800-261-3520
by emailing at firstname.lastname@example.org
Mailing Address: 57 West 57th Street, 3rd Floor, Manhattan, NY, 10019
DELIVERY FAILED ATTEMPT
If the postal service has attempted to deliver your package, but was unable to do so the post will try to deliver again at the same address the following day or will leave a notice and you will be required to pick up the package from your local post office. If the courier was unable to deliver the package 3 times, the order will be returned to us. In this case, we can resend the package to you. Please note, however, that this does not make the order eligible for a refund as we cannot control whether the addressee picks up the package.
TRACKING OF THE ORDER?You can track your order via tracking number, when your item has been shipped we will send you an e-mail with the tracking number, and website of the shipping company where you can check the status of the delivery time. If your tracking number doesn’t provide any status of your delivery time, please don’t worry. Sometimes it may take up to 5 business days for the tracking system to reflect any changes in the status of your package. In particular, if you have recently ordered and received your tracking number the system may not yet reflect the new status of your order. Therefore, we kindly ask all customers to allow at least 5 business days from the date of package shipment before contacting us about a non-functioning tracking number.